Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our encrypted payment gateway.

Orders can be modified or cancelled within 1 hour of placing them. After this time, your order may have already been processed for dispatch. Please contact us immediately at hello@abodehomeandgifts.co.uk if you need to make changes.

Yes, you'll receive an email confirmation immediately after placing your order, followed by a dispatch notification with tracking details once your order has been shipped.

Absolutely. Our website uses SSL encryption to protect your personal and payment information. We never store your full card details and all transactions are processed through PCI-compliant payment providers.

Standard UK delivery takes 2-3 business days. Express next-day delivery is available for orders placed before 1pm (Monday-Friday). International delivery times vary by destination.

We offer FREE standard delivery on all UK orders over £70. For orders under £70, standard delivery is calculated at checkout based on item weight. Express delivery is available at an additional cost.

Yes, we deliver to most countries worldwide. International shipping costs and delivery times are calculated at checkout based on your destination.

Yes, all orders include tracking. You'll receive a tracking number via email once your order has been dispatched, which you can use to monitor your delivery.

We offer a 30-day returns policy for non-personalised items. Items must be unused, in their original packaging, and in resalable condition. Please contact us to arrange a return.

Unfortunately, personalised items cannot be returned or refunded unless they arrive damaged or there is an error with the personalisation. Please double-check your personalisation details before placing your order.

Contact us at hello@abodehomeandgifts.co.uk with your order number and reason for return. We'll provide you with return instructions and a returns address.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.

Select a personalised product, enter your custom text or upload images where prompted, and preview your design before adding to basket. Our team will create your unique item exactly as specified.

Personalised items typically require an additional 1-2 business days for production before dispatch. During busy periods (Christmas, Valentine's Day, Mother's Day), please allow extra time.

For most personalised items, you'll see a preview at checkout. For complex designs or if you'd like additional confirmation, please add a note to your order and we'll email you a proof before production.

If we make an error with your personalisation, we'll remake and resend the item at no extra cost. If the error was in the details you provided, we may offer a discount on a replacement order.

Many of our products are handcrafted by skilled British artisans. Each product description indicates whether the item is handmade and provides details about the craftsmanship involved.

You can sign up for "Notify Me" alerts on any out-of-stock product page. We'll email you as soon as the item is back in stock.

Yes! We offer beautiful gift wrapping options at checkout. Your item will arrive wrapped and ready to give, with the option to include a gift message.

We're always looking for new products to add to our collection. If you have a specific request, please contact us and we'll do our best to help or source it for you.

You can reach us via email at hello@abodehomeandgifts.co.uk or through our contact form. We aim to respond to all enquiries within 24 hours during business days.

Our customer service team is available Monday to Friday, 9am to 5pm GMT. Emails received outside these hours will be responded to on the next business day.

We are an online-only retailer, which allows us to offer competitive prices and a wider product range. All orders are dispatched from our UK warehouse.

After receiving your order, you'll receive an email invitation to leave a review. You can also visit our Reviews page to share your experience with other customers.